troubleshooting

Common Issues

Permissions Issue (Most Common)

Many issues are caused by missing or incomplete permissions.

  • Test: Try saying: “Open Google Chrome and click on my profile picture.”

    If Vy can't complete this task, it’s likely a permissions problem.

  • Fix: Reconfigure your permissions by following the link below:

Permission Issues for the Vy Mac App

Requires Password for Visitor Password

Just go to vercept.com instead to download the app.

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Multiple Screen Issue

Currently, Vy only supports single-screen setups. While you can use the app with multiple screens, there's a limitation: when Vy opens an application, macOS might launch it on a different screen. When this happens, Vy won't be able to see or interact with that app. We're actively working on solutions for multi-screen support.

Screen Resolution Issue

Vy is optimized for standard resolution on MacBook displays. If you have a very high-resolution or low-quality screen, Vy might not work as expected

Connection Error

If you see the error message below, it may be due to a temporary issue on our end. Please try again later.

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